:root{--ink:#151713;--muted:#706f68;--paper:#fffefa;--canvas:#f3f0e8;--line:#dedbd2;--acid:#d9ff45;--green:#1f7a4d;--red:#be4538;--amber:#a7650a;--blue:#315a9a;--shadow:0 18px 50px rgba(32,30,24,.08)}*{box-sizing:border-box}html{background:var(--canvas)}body{margin:0;color:var(--ink);background:var(--canvas);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer}.kicker{font-size:10px!important;font-weight:800!important;letter-spacing:.2em!important;color:var(--muted)!important;margin:0 0 8px!important}.brand-mark{display:grid;place-items:center;width:43px;height:43px;border-radius:50%;background:var(--acid);color:var(--ink);font:800 25px Georgia,serif}.login-shell{min-height:100vh;display:grid;grid-template-columns:minmax(430px,1.2fr) minmax(430px,.8fr);background:var(--paper)}.login-art{background:var(--ink);color:white;padding:56px clamp(46px,7vw,110px);display:flex;flex-direction:column;justify-content:space-between;min-height:100vh}.login-brand{display:flex;align-items:center;gap:14px;font-size:12px;font-weight:800;letter-spacing:.2em}.login-art h1{font:400 clamp(62px,8vw,118px)/.87 Georgia,serif;letter-spacing:-.06em;margin:14px 0 28px}.login-art>div:nth-child(2)>p:last-child{max-width:480px;color:#b8b9b2;font-size:18px;line-height:1.6}.login-art small{color:#8e9088}.login-form{width:min(430px,calc(100% - 64px));margin:auto;display:grid;gap:8px}.login-form h2{font:400 48px/1 Georgia,serif;margin:0}.login-form>div>p:last-child{color:var(--muted);margin-bottom:28px}.login-form label,dialog label,.form-grid label{font-size:11px;font-weight:800;letter-spacing:.09em;text-transform:uppercase;margin:13px 0}.login-form input,dialog input,dialog select,dialog textarea,.form-grid input,.form-grid select,.form-grid textarea{display:block;width:100%;margin-top:8px;border:1px solid var(--line);background:white;padding:13px 14px;color:var(--ink);text-transform:none;letter-spacing:0;outline:none}.login-form input:focus,dialog input:focus,dialog textarea:focus,select:focus,textarea:focus{border-color:var(--ink);box-shadow:0 0 0 2px rgba(217,255,69,.7)}.button{border:1px solid var(--line);background:var(--paper);color:var(--ink);padding:10px 14px;border-radius:6px;font-weight:700;font-size:13px}.button:hover{border-color:#aaa69e}.button.primary{background:var(--ink);border-color:var(--ink);color:white}.button.primary:hover{background:#30332d}.button.wide{width:100%;padding:14px;margin-top:18px}.text-button{border:0;background:transparent;font-weight:700;color:var(--ink)}.alert{padding:12px 14px;border-radius:5px;font-size:13px}.alert.error{background:#f7e6e2;color:var(--red)}.app-shell{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:244px;background:var(--ink);color:white;padding:28px 18px 20px;display:flex;flex-direction:column;z-index:20}.side-brand{display:flex;align-items:center;gap:12px;padding:0 9px 32px}.side-brand strong,.side-brand small{display:block;letter-spacing:.16em}.side-brand small{color:#85877f;font-size:9px;margin-top:4px}.sidebar nav{display:grid;gap:5px}.nav-item{border:0;background:transparent;color:#aeb0a9;text-align:left;padding:13px 12px;border-radius:7px;display:flex;align-items:center;gap:11px;font-weight:650}.nav-item>span{width:19px;text-align:center}.nav-item b{margin-left:auto;background:#343730;color:#ddd;font-size:11px;min-width:22px;text-align:center;padding:3px 6px;border-radius:20px}.nav-item:hover,.nav-item.active{background:#2b2e28;color:white}.nav-item.active{box-shadow:inset 3px 0 var(--acid)}.nav-item.active b{background:var(--acid);color:var(--ink)}.side-bottom{margin-top:auto;border-top:1px solid #343730;padding:20px 8px 0;display:grid;grid-template-columns:34px 1fr auto;align-items:center;gap:10px}.user-avatar{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:var(--acid);color:var(--ink);font-weight:900}.side-bottom strong,.side-bottom small{display:block}.side-bottom strong{font-size:13px}.side-bottom small{font-size:10px;color:#92948c;text-transform:uppercase;margin-top:2px}.side-bottom button{border:0;background:transparent;color:#999;font-size:20px}.workspace{margin-left:244px;min-height:100vh;padding:0 clamp(24px,3vw,52px) 70px}.topbar{min-height:106px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);margin-bottom:30px;gap:20px}.topbar h1{font:400 34px/1 Georgia,serif;margin:0}.top-actions{display:flex;align-items:center;gap:10px}.health-pill{font-size:11px;border:1px solid var(--line);background:var(--paper);padding:9px 12px;border-radius:20px}.health-pill:before{content:"";display:inline-block;width:7px;height:7px;background:var(--amber);border-radius:50%;margin-right:7px}.health-pill.ok:before{background:var(--green)}#mobile-menu{display:none}.view{display:none}.view.active{display:block}.metric-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:18px}.metric{background:var(--paper);border:1px solid var(--line);padding:19px 20px;min-height:116px;display:flex;flex-direction:column;justify-content:space-between}.metric strong{font:400 38px/1 Georgia,serif}.metric span{font-size:11px;text-transform:uppercase;letter-spacing:.09em;color:var(--muted)}.metric.urgent{background:var(--ink);color:white}.metric.urgent span{color:#b5b7b0}.dashboard-grid,.operations-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.surface{background:var(--paper);border:1px solid var(--line);padding:24px;box-shadow:0 1px 0 rgba(0,0,0,.02)}.span-2{grid-column:1/-1}.surface h2{font:400 27px/1.1 Georgia,serif;margin:0 0 18px}.surface p{color:var(--muted);line-height:1.5}.section-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px}.section-heading h2{margin-bottom:4px}.section-heading p:last-child{margin:7px 0 0}.pulse-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);border:1px solid var(--line)}.pulse-grid>div{background:var(--paper);padding:17px}.pulse-grid strong{display:block;font:28px Georgia,serif}.pulse-grid span{font-size:11px;color:var(--muted)}.check-list{display:grid;gap:4px}.check-row{display:flex;align-items:center;gap:9px;border-top:1px solid var(--line);padding:10px 0;font-size:13px}.check-row i{width:8px;height:8px;border-radius:50%;background:var(--red)}.check-row.ok i{background:var(--green)}.check-row small{margin-left:auto;color:var(--muted)}.on-call-person{border-left:4px solid var(--acid);padding:4px 0 4px 14px}.on-call-person strong{font-size:20px}.on-call-person span,.on-call-person small{display:block;color:var(--muted);margin-top:5px}.activity-row{display:grid;grid-template-columns:110px 1fr auto;gap:15px;align-items:center;padding:13px 0;border-top:1px solid var(--line);font-size:13px}.activity-row strong{display:block}.activity-row small{color:var(--muted)}.channel{font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.badge{display:inline-block;font-size:10px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;background:#ece9e0;padding:5px 7px;border-radius:4px}.badge.urgent{background:#f7ded9;color:var(--red)}.badge.new{background:#e8f1ff;color:var(--blue)}.badge.in_progress{background:#fff0d8;color:var(--amber)}.badge.completed{background:#e2f1e8;color:var(--green)}.inbox-toolbar{display:grid;grid-template-columns:1fr 190px 190px;gap:10px;margin-bottom:14px;padding:14px}.search{border:1px solid var(--line);background:white;display:flex;align-items:center;padding:0 12px;gap:8px}.search input{border:0;outline:0;width:100%;padding:10px 0}.inbox-toolbar select,.detail-controls select{border:1px solid var(--line);background:white;padding:10px}.inbox-layout{display:grid;grid-template-columns:minmax(330px,39%) 1fr;gap:14px;min-height:650px}.inquiry-list{padding:0;overflow:auto;max-height:calc(100vh - 190px)}.inquiry-card{width:100%;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left;padding:17px 18px;display:grid;gap:8px}.inquiry-card:hover,.inquiry-card.active{background:#f7f5ef}.inquiry-card.active{box-shadow:inset 3px 0 var(--acid)}.inquiry-card-head,.inquiry-card-foot{display:flex;align-items:center;justify-content:space-between;gap:10px}.inquiry-card strong{font-size:14px}.inquiry-card p{font-size:13px;margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.inquiry-card small{color:var(--muted)}.inquiry-detail{min-width:0}.empty-state{text-align:center;padding:100px 20px}.empty-state>span{font-size:34px}.empty-state h2{margin:14px 0 5px}.detail-head{border-bottom:1px solid var(--line);padding-bottom:18px;margin-bottom:18px}.detail-head h2{font-size:34px;margin:8px 0}.detail-meta{display:flex;flex-wrap:wrap;gap:9px;color:var(--muted);font-size:12px}.message-body{white-space:pre-wrap;background:#f6f3eb;border:1px solid var(--line);padding:17px;line-height:1.6;max-height:320px;overflow:auto}.ai-summary{border-left:4px solid var(--acid);padding:10px 14px;background:#fbfaf5}.detail-controls{display:grid;grid-template-columns:1fr 1fr 1fr;gap:10px;margin:20px 0}.detail-controls label,.reply-box label,.notes-box label{font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.detail-controls select,.reply-box textarea,.notes-box textarea{display:block;width:100%;margin-top:6px}.notes-box textarea,.reply-box textarea{border:1px solid var(--line);padding:13px;line-height:1.5;resize:vertical}.detail-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:12px}.reply-box{border-top:1px solid var(--line);margin-top:22px;padding-top:20px}.reply-box h3{margin:0 0 5px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;font-size:10px;letter-spacing:.09em;text-transform:uppercase;color:var(--muted)}th,td{padding:12px 10px;border-bottom:1px solid var(--line);vertical-align:top}td small{color:var(--muted)}details summary{cursor:pointer;font-weight:700}pre{white-space:pre-wrap;max-width:650px;font:12px/1.5 ui-monospace,SFMono-Regular,Menlo,monospace}.knowledge-row,.notice-row,.rota-row{display:grid;grid-template-columns:130px 1fr auto;gap:15px;padding:15px 0;border-top:1px solid var(--line);align-items:start}.knowledge-row h3,.notice-row h3{font-size:14px;margin:0 0 5px}.knowledge-row p,.notice-row p{font-size:13px;margin:0}.row-actions{display:flex;gap:5px}.row-actions button{border:1px solid var(--line);background:white;padding:6px 8px;border-radius:4px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.form-grid .wide{grid-column:1/-1}.toggle-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:9px;margin-top:14px}.toggle-grid label,.inline-check{display:flex!important;align-items:center;gap:8px;background:#f6f3eb;padding:11px;font-size:12px!important;text-transform:none!important;letter-spacing:0!important}.toggle-grid input,.inline-check input{width:auto;margin:0}.toast{position:fixed;right:28px;bottom:28px;background:var(--ink);color:white;padding:14px 18px;border-radius:6px;box-shadow:var(--shadow);z-index:100;font-size:13px}.toast.error{background:var(--red)}dialog{width:min(620px,calc(100vw - 32px));border:0;background:var(--paper);padding:0;border-radius:8px;box-shadow:0 30px 90px rgba(0,0,0,.35)}dialog::backdrop{background:rgba(10,11,9,.67)}dialog form{padding:27px}.dialog-heading{display:flex;align-items:center;justify-content:space-between}.dialog-heading h2{font:30px Georgia,serif;margin:0}.dialog-heading button{border:0;background:transparent;font-size:28px}.dialog-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:22px}.hint{font-size:12px}.muted{color:var(--muted)}@media(max-width:1100px){.metric-grid{grid-template-columns:repeat(3,1fr)}.pulse-grid{grid-template-columns:1fr 1fr}.toggle-grid{grid-template-columns:1fr 1fr}}@media(max-width:800px){.login-shell{grid-template-columns:1fr}.login-art{display:none}.login-form{min-height:100vh;align-content:center}.sidebar{transform:translateX(-100%);transition:transform .2s}.sidebar.open{transform:none}.workspace{margin-left:0;padding:0 16px 50px}.topbar{min-height:86px;position:sticky;top:0;background:rgba(243,240,232,.95);z-index:15;margin-bottom:18px}.topbar h1{font-size:27px}#mobile-menu{display:block;border:0;background:transparent;font-size:22px}.top-actions .health-pill{display:none}.metric-grid{grid-template-columns:1fr 1fr}.dashboard-grid,.operations-grid{grid-template-columns:1fr}.span-2{grid-column:auto}.inbox-toolbar{grid-template-columns:1fr 1fr}.inbox-toolbar .search{grid-column:1/-1}.inbox-layout{grid-template-columns:1fr;min-height:0}.inquiry-list{max-height:none}.inquiry-detail{display:none}.inquiry-detail.mobile-open{display:block;position:fixed;inset:0;background:var(--paper);z-index:30;overflow:auto;padding:20px}.detail-controls{grid-template-columns:1fr}.activity-row{grid-template-columns:90px 1fr}.activity-row>*:last-child{display:none}.toggle-grid{grid-template-columns:1fr}.knowledge-row,.notice-row,.rota-row{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}.form-grid .wide{grid-column:auto}}@media(max-width:480px){.metric-grid{grid-template-columns:1fr}.top-actions #refresh{display:none}.login-form{width:calc(100% - 40px)}.inbox-toolbar{grid-template-columns:1fr}.inbox-toolbar .search{grid-column:auto}.surface{padding:18px}}